Terms & Conditions
RIVERLIFE ACTIVITY BOOKINGS
All Riverlife bookings are non-refundable and must be paid for in full at the time of booking.
No alcohol is to be consumed prior to ANY Riverlife Adventure Booking
CHANGES TO BOOKINGS
No refunds given. Bookings can be rescheduled for a fee of $8.50 per person provided at least 48 hours' notice is given. If between 24-48 hours' notice has been given, this fee will increase to 20% of the activity’s cost per person. If less than 24 hours' notice has been given, there will be no opportunity to reschedule the booking. Gift vouchers are fully exchangeable and can be used on any adventure to the value of the original gift voucher.
Riverlife gift certificates have no expiry date and are redeemable for any activity or package at Riverlife. Gift Certificates are non-refundable and no portion of the gift certificate is redeemable for cash.
Before participating in any Riverlife activity, all participants must sign a Riverlife Indemnity Agreement Form personally or by an Agent or Guardian if the participant is under the age of 18 years.
Participants must be 8 years of age or older to participate in all Riverlife Day adventure activities, and 12 years old to participate in Twilight/Evening activities. Children under the age of 12 must be accompanied by an adult in all activities.
ADVERSE WEATHER CONDITIONS
Riverlife operates kayaking adventures in all weather conditions except during electrical storms and hail storms. All other adventures may be cancelled during periods of heavy rain or adverse weather conditions. On the rare occasion Riverlife needs to cancel a scheduled adventure, a new booking will be made or a voucher issued at no cost.
Please assume that your tour is going ahead unless you hear otherwise.
All bookings are non-refundable.
LOSS OR DAMAGE TO RIVERLIFE PROPERTY
By booking a tour or equipment hire, you agree to pay for any damage to equipment above expected wear and tear. This includes any property stolen or lost while in your possession.